Not only do we service equipment supplied by NSSLGlobal, we also offer electronic maintenance contracts to incorporate navigational and commercial communications equipment; providing a single point of contact for our land-based, marine and offshore customers. We provide bespoke maintenance contracts to compliment any or all of our service provision, meeting the demands of some of the world's biggest users.
Managed Service Level Agreements
For the land-based customer who wants peace of mind we can tailor Service Level Agreements to meet specific requirements and deliver operational objectives. Whatever the product and service requirement, our customers with a maintenance contract will be secure in the knowledge that all their enquiries are given priority treatment and every effort is made to diagnose and close down problems fast.
Whether you have a single unit or multiple sites with complex systems and configuration, our service management database enables us to record all the details of an agreement, the equipment, locations, contacts, service history and costs, as well as log, plan and control support requests. In addition, this important information can also be made available in a secure on line portal for customers to view.
Service in Warranty
NSSLGlobal guarantees that equipment under warranty will be repaired to agreed timescales and in accordance with manufacturer's guidelines. For those customers who have a service contract with us, the added benefits of our 24/7 priority help desk and advance replacement service will minimise downtime of operations.
International Service Co-ordination
NSSLGlobal boasts an established global network of marine and telecommunications service support agents to undertake repair work world-wide. Field engineers provided by our worldwide agents attend NSSLGlobal training and are accredited to a certified standard. All agents who provide support services are subject to rigorous inspections. Where our worldwide agents are used we provide technical assistance and logistical support to ensure all work is finished to agreed standards and timescales.
Bespoke Service Management Contracts
For customers managing a high number of locations or vessels within different geographical areas or time zones, NSSLGlobal provides:
• A single point of contact to cover maintenance and repair of essential navigational electronics and satcom equipment
• 24/7 technical support
• Annual equipment health check
• Dedicated Service Manager
• Secure online service and tracking system
• Storage of customer-owned stock and spares for rapid deployment as required