Providing Premium Service to Premier Customers

 

NSSLGlobal has always been at the forefront of delivering cutting edge communications technology to the maritime market. Today, NSSLGlobal ’s dedicated super yacht service, Cruise-IP, continues to deliver unprecedented levels of connectivity to the super yacht market.

Reliable internet access is now critical to ensure the efficient operation of a super yacht and our Cruise-IP DVBS2-RCS2 network ensures that sufficient bandwidth is efficiently delivered to meet the demand of today’s bandwidth hungry applications.

With standard packages up to 8 Mbits and dedicated plans available up to 100 Mbits, Cruise-IP can exceed your expectations as well as offering some of the most flexible plans in the industry, to match your seasonal operational requirements.

NSSLGlobal offer a regional (Med/Caribbean/US) package specifically tailored to meet the demands of the traditional super yacht cruising areas, as well as comprehensive global coverage for when your owner is feeling a little more adventurous. With 21 beams utilising 13 satellites and seven teleports, we can provide some of the best coverage in the industry including multiple beams in the Caribbean/US  and  in the Med, providing large azimuth separation to eliminate mast blockage.

 

 

Cruise Control

At the heart of a Cruise-IP installation is our Cruise Control, an advanced platform to support features to enhance the users experience by maximising the efficiency of the available bandwidth. This 1U onboard device provides simple and intuitive web based control to a range of features including:

  • Traffic Prioritisation & Bandwidth Monitoring
  • Remote Access to simplify remote support
  • Firewall & Webfilter
  • Service Assurance with auto/manual failover
  • WAN selector between FleetBroadband/Iridium Pilot, 3G/4G & Shore WiFi
  • Beam Switching
  • Optimised Email Server
  • Remote management via online Cruise Control Portal

Service Assurance

A unique offering from NSSLGlobal, Service Assurance provides continuous connectivity for the vessel via backup SATCOM such as FleetBroadband or Iridium Pilot in the event that the VSAT is non-operational. If the VSAT is offline due to being outside our coverage or a technical fault with NSSLGlobal hardware or network, we will cover your FleetBroadband or Iridium Pilot airtime bill up to the value of your VSAT subscription each month. In addition to this any calls to or from our 24/7 support desk over the backup SATCOM will be free of charge.

Antenna Hardware

As the Cobham SATCOM Master Distributor and as an Iridium Tier 1 reseller NSSLGlobal are in a strong position to supply and support satellite hardware at very competitive prices. All SAILOR and Sea Tel systems are fully configured and tested online for 24 hours in our workshops prior to being dispatched to ensure reliability and to reduce onboard installation time and costs.

Comprehensive Airtime Services

NSSLGlobal can provide a complete portfolio of communication services to simplify the management of your airtime services including Accounting Authority, Inmarsat C, FleetBroadband, Iridium, VSAT Premium VoIP subscriptions and now also 4G services.

Technical Support

In addition to ensuring at least 99.5% network availability, NSSLGlobal also supports every customer with a dedicated account manager and outstanding 24/7 Technical Support. With highly trained advisors available at any time of the day, we can ensure you are always kept connected. With a large team of highly experienced Field Service Engineers and a global network of Authorised Service Agents we can support your hardware wherever you are in the world.

 

 

With a point of presence in all the major continents providing a global reach, the flexibility to adapt to any company's individual needs and access to the best products in the market NSSLGlobal is the ideal partner for any of your satellite communication requirements.

In addition, all products and services are supported globally by our 24/7 Network Operation Centres, field engineers and regional support centres... providing you with local help, with a global service.

Find out more information by contacting a member of the maritime division at NSSLGlobal via the contact form

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