Field Service Engineer

About the role: Supporting the Head of Product and Marketing, based in the US you will be the Technical Product Champion for all of NSSLGlobal’s products and services.

− To carry out field service and repairs on all NSSLGlobal scoped equipment & systems.
− To carry out standard & special to type field service installations, test & commissioning.
− To liaise with customers prior to carrying out field duties.
− To prepare test equipment/tools/spares/installation materials prior to mobilisation, this may entail
short notice being given.
− To provide accurate and detailed technical reports for all activities and give feedback to facilitate future service planning and improvements.
− To provide time sheets/expense sheets for each activity and code accordingly for charging to customer where appropriate.
− To maintain inventory of materials and test equipment held and to record usage and reinstatement where appropriate.
− To ensure that all returnable unused spares and/or defective spares are returned without delay using correct paperwork.
− To maintain in good order and be accountable for all allocated vehicles, IT equipment, mobile telephones, test instruments and tools.
− To organise own travel arrangements when outside Redhill base.
− To ensure technical knowledge and familiarisation with company products is maintained.
− To provide competent Datacoms and Satcom repair, test and equipment build and support for Workshop as required.
− To conduct GMDSS surveys.

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