Systems Engineer – Support & Pre-Sales

About the Role:

Reporting to the Head of Technology and Networks you will work with the support and pre-sales engineers.

Responsibilities:

  • Working alongside our sales team in understanding the needs of our customers, capturing and defining the requirements and presenting NSSLGlobal solutions
  • Costing, designing and rolling out new customer
  • Testing and roll out of new products and services into the NSSLGlobal portfolio
  • Providing excellent through life 3rd line support in support of our Operations team to ensure high customer satisfaction and availability

Location and Commitments:

  • Permanent Full Time Position, based in our in our Redhill You need to be located within 1 hour travel of the office
  • On completion of probation, you will be eligible to join our hybrid working schemes which are either:
    – Time in Lieu – Working up to 1 hour per day before/after work to gain an extra day off a month
    – Work from home on Wednesday’s & Friday’s
  •  Annual bonus based on company and individual performance
  • Pension matched up 7.5%
  • 25 holiday days per year, plus bank holidays
  • Onsite Gym at the Redhill offices
  • Free Parking
  • Competitive Salary

Candidate Requirements:

  • Must be able to demonstrate technical competency in all that they do with a right first time, every time attitude
  • At least 5 years hands on engineering experience
  • Degree or HND/HNC in Electronics/IT/Telecommunication/related area/CISCO CCNA or above
  • Good knowledge of Satellite Communications (RF/VSAT/GEO/LEO’s) and Mobile Environments (GSM/4G/5G)
  • Good knowledge of IP Networking, switches, routers, firewalls, WANS’/LANs etc
  • A motivated, can-do individual who is experienced in taking responsibility, is proactive, organized and can independently deliver results on both departmental and business projects
  • Commercially aware with excellent presentation skills with ability to explain complex issues, products and solutions to both technical and non-technical audiences
  • Excellent customer support skills and ability to interact with customers both on the phone and in meetings
  • Ability to diagnose complex faults, document, communicate and follow up corrective actions
  • Ability to absorb and quickly gain knowledge of NSSLGlobal’s bespoke products and services
  • Ability to be able achieve SC security clearance