Cruise Control+, CrewVision and INSIGHT value-added services to roll out across 100+ vessels
28 January 2019 – Award-winning global satcom provider NSSLGlobal has today announced a record breaking four year, multi-million enhanced contract for communication and entertainment services with Teekay, one of the world’s largest marine energy transportation, storage and production companies.
The latest contract will provide an upgraded bandwidth capability across the Teekay fleet alongside the installation of NSSLGlobal’s new virtualised Cruise Control+ appliance and the rollout of CrewVision, its crew entertainment service. The new contract cements the longstanding relationship between NSSLGlobal and Teekay dating back to 2004. The winning formula stems from NSSLGlobal’s commitment to prioritising key client relationships and working closely with Teekay to align its developments to Teekay’s everyday needs and longer-term strategic objectives.
The Cruise Control+ upgrade provides Teekay a complete end-to-end solution for the seamless integration of communications, entertainment and IT services on board its vessels. New security features include an embedded VPN, an integrated Unified Threat Management (UTM) with enhanced Layer 7 firewall, gateway anti-virus, deep packet inspection, intrusion detection and prevention capabilities. To give comprehensive cybersecurity control, overview and management of all devices being connected to Teekay’s vessel networks, there is also a SIEM and Log Management capability which ensures network security logs are centrally notified, monitored and reported.
The Cruise Control+ now also comes with CrewVision, a crew entertainment service that provides live news, and the latest films, sports and TV programmes — all optimised to work efficiently over a satellite connection without affecting the vessel’s bandwidth.
Teekay wanted a holistic view of their core operational and performance data on one platform. The solution was provided through NSSLGlobal’s INSIGHT, a single state-of-the-art intuitive Management Overview Portal. Working in collaboration with Teekay, NSSLGlobal developed INSIGHT to empower Teekay’s central management to track its VSAT IP@SEA service 24/7 across the fleet and per vessel. INSIGHT allows Teekay to instantly filter its business-critical data to manage one of the largest fleets in the world. The constantly evolving platform is responsive and, at a click, the unique custom-built central dashboard provides graphical real-time visibility of each vessel, including VSAT status, UTM Layer 7 traffic, data usage and billing.
“We’ve been working hard on a smooth transition of our recent acquisitions into the NSSLGlobal family, and our people in Singapore, UK, Norway and Germany have produced a winning formula of how we work seamlessly as a team to support our global customers,” said Sally-Anne Ray, CEO, NSSLGlobal. “Digitalisation and cybersecurity is now an everyday reality for Teekay and we’re extremely proud that NSSLGlobal will continue to play a key role in Teekay’s ability to manage all vessel comms, safety, security and crew welfare benefits for the next four years. Maintaining such a strong 15-year relationship can never be taken for granted. It is built firmly on an absolute commitment to customer service and an agile approach to innovation that ensures we’re laser-focused on engineering the value-added services and breakthrough technologies like our Satlink modem, our Cruise Control+ and our INSIGHT Portal that set us apart from the competition.”
Deborah Sloan, Contract/Category Specialist, Strategic Development, Teekay, said: “As a communications partner to Teekay for 15 years, NSSLGlobal has developed a hugely valuable understanding of our business and have proven their ability to deliver a robust and flexible service that continues to exceed expectations and to plan for future requirements. The cybersecurity assurance and IT managed services provided by the Cruise Control+ upgrade will help us to eliminate some of the challenges created by digitalisation and give us more freedom to focus on each vessel’s operational and crew welfare priorities.”
Teekay’s core deliverables already include NSSLGlobal’s full VSAT IP@SEA service, which combines an extensive Ku- and C- Band coverage with some of the fastest speeds in the industry and service assurance via L-Band for complete service availability. Because NSSLGlobal fully owns and controls its own network and with SatLink (it’s hubs and modems state of the art technology) it can offer more flexible and bespoke solutions.
|Priya Patel, APAC Regional Sales Director, NSSLGlobal said: “With nearly 50 years years of maritime satcoms experience, technical expertise, 24/7 technical support and global in-country service engineering capability, this contract allows us to provide Teekay with a true “one stop shop” for all its current and future requirements. I’m delighted that this new contract is testament to the close personal relationship we have developed over the years with Teekay. We have a strong team here and by working closely with our colleagues across NSSLGlobal we have provided Teekay with peace of mind that the company as a whole will support them globally. With this contract upgrade, Teekay can depend on our outstanding service and support for many more years to come. “|
NSSLGlobal is a leading independent provider of satellite communications and IT solutions with innovation and customer service at the core of its DNA. It has service and sales offices globally including UK, Germany, Denmark, Poland, Norway, Singapore, US and South Africa.
With 50 years of experience in the government and maritime mobility markets, NSSLGlobal provides best-in-class satellite solutions working in partnership with some of the largest MSS and VSAT satellite operators including Inmarsat, Iridium and Thuraya, Telesat, Eutelsat, Intelsat, SES and JCSAT.
NSSLGlobal is forging a reputation as an engineering powerhouse by expanding its R&D and global support capabilities through targeted acquisitions such as the “SatLink” Hub and Modem technology, which is at the core of NSSLGlobal’s world class VSAT network; and snap.tv which provides a range of crew entertainment services which is unique to the industry and ensures that NSSLGlobal can steer the development and support roadmap to suit its customer’s needs.
NSSLGlobal offers an expanding portfolio of leading-edge in-house solutions such as its next generation Cruise Control+ that provides cybersecurity assurance and IT managed services to support the move to digitalisation thereby freeing up customer’s time to focus on vessel’s operational priorities.
In early 2018, NSSLGlobal launched NSSLGlobal Technologies, its new R&D division where its two recent Norwegian acquisitions were combined. This includes Norwegian IPTV company snap.tv (acquired in December 2016), which focuses on multi-cast entertainment services over VSAT networks aimed at maritime and offshore companies as well as the acquisition of the SatLink communications technology; a premier maritime VSAT Hub and Modem technology (acquired at the end of 2017).
In June 2018, NSSLGlobal fully acquired UK Electronic Solutions Ltd, the creators of Oceanic Dynamics; an all-encompassing motion and impact monitoring system designed for the Offshore Wind Energy market. This is now the NSSLGlobal’s dedicated Wind Energy division based in Newcastle, UK which specialises in providing offshore communications and applications.
In December 2018, NSSLGlobal acquired the assets and activities of Station 711, a business unit within MX1 focussed on providing the maritime market with innovative communication solutions.
For more information please visit www.nsslglobal.com
Teekay Corporation operates in the marine midstream space through its ownership of the general partners and a portion of the outstanding limited partner interests in Teekay LNG Partners L.P. (NYSE:TGP) and Teekay Offshore Partners L.P. (NYSE:TOO). The general partners own all of the outstanding incentive distribution rights of these entities.
In addition, Teekay has a controlling ownership interest in Teekay Tankers Ltd. (NYSE:TNK) and directly owns a fleet of vessels. The combined Teekay entities manage and operate consolidated assets of approximately $13 billion, comprised of approximately 210 liquefied gas, offshore, and conventional tanker assets. With offices in 15 countries and approximately 7,700 seagoing and shore-based employees, Teekay provides a comprehensive set of marine services to the world’s leading oil and gas companies.
Teekay’s common stock is listed on the New York Stock Exchange where it trades under the symbol “TK”.
NSSLGlobal press contacts
Kiran Saini/Ben Musgrove
+44 (0) 208 408 8000